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Training Resources

Current Training Schedule

Class Registration Form

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CompTIA A+ Certification

5 day course

View Detailed Outline in PDF format

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In this hands-on course, you will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems. If you are getting ready for a career as an information technology (IT) professional or personal computer (PC) service technician, the CompTIA A+ Certification course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. Upon successful completion of this course, students will be able to identify the components of standard desktop personal computers, identify fundamental components and functions of personal computer operating systems, install and configure computer and system components, maintain and troubleshoot components, install and configure operating systems, maintain and troubleshoot installations of Microsoft Windows, install and manage network connections, support laptops and portable computing devices, support printers and scanners, and support personal computer security.

CompTIA A+ and the US Department of Defense

In 2004, the US Department of Defense (DoD) established Directive 8570.1: Information Assurance Training, Certification and Workforce Management. It requires that all DoD Information Assurance technicians and managers are trained and certified. CompTIA A+ is an approved certification that meets DoD requirements. Visit the CompTIA US Goverment resources page for more information.

Course Topics:

(for a full detailed outline, visit our PDF link above)

Personal Computer Components

  • Personal computer components
  • System unit components
  • Storage devices
  • Personal computer connection methods

Operating System Fundamentals

  • Personal computer operating systems
  • Windows user interface components
  • Windows file system management
  • Windows system management tools

PC Technician Professional Best Practices

  • Tools of the trade
  • Electrical and environmental safety
  • Perform preventative maintenance
  • Diagnostics and troubleshooting
  • Professionalism and communication

Install, Configure, Maintain, and Troubleshoot Peripheral Components

  • Display devices
  • Input devices
  • Adapter cards
  • Multimedia devices

Install, Configure, and Troubleshoot System Components

  • Storage devices
  • Power supplies
  • Memory
  • CPUs
  • System boards

Install and Configure Operating Systems

  • Install Microsoft Windows
  • Upgrade and add devices to Windows
  • Optimize Windows

Maintain and Troubleshoot Microsoft Windows

  • Operating system utilities
  • Maintain and Troubleshoot Microsoft Windows
  • Recover Microsoft Windows

Network Technologies

  • Network concepts
  • Network communications
  • Network connectivity
  • Internet technologies

Install and Manage Network Connections

  • Create network connections
  • Install and configure web browsers
  • Maintain and troubleshoot network connections

Supporting Laptops and Portable Computing Devices

  • Laptop and portable computing device components
  • Install and configure laptops and devices
  • Maintain and troubleshoot laptops and devices

Supporting Printers and Scanners

  • Printer and scanner technologies
  • Printer and scanner components and processes
  • Install and configure printers and scanners
  • Maintain and troubleshoot printers and scanners

Personal Computer Security Concepts

  • Security fundamentals
  • Security protection measures
  • Data and physical security
  • Wireless security
  • Social engineering

Supporting Personal Computer Security